FAQ

You can reset the handheld device by inserting a pin type object into the "RESET" hole on the back of the Palm device. The handle of the devices' stylus can be snapped off or unscrewed and used to reset the device.

What do I do of the device does not pass self-test?

Please follow the following steps.

Reset the handheld device.
Make sure PalmScan units' internal battery is fully charged then reset the PalmScan device.
Send for service

PalmScan icon is missing (unable to find the PalmScan icon)?

Select the Unfiled category from upper-right corner of the handheld device.
Sync handheld with PC, then follow step 1.
Install Palm Desktop, then follow step 2, then follow step 1.

Unit does not turn on (power on)?

Reset the handheld device.
Make sure unit is fully charged then reset.
Send for service

I am having a very hard time acquiring AScan data. I can get a few but captures are very slow?

The following are some of the adjustments that can help in making data captures easier:

Select off value for UAT.
Increase system gain.
Adjust system gates to the appropriate locations.

My unit resets from time to time?

Try the power-on test. Enter PalmScan app and switch power on and off multiple times. If the device locks, you have a bad SDIO card and it needs repair.

Please be advised that like other computing device every once in a while the device needs to be rebooted.

I am performing Immersion AScans and the result for AL is abnormally high?

Make sure that the immersion checkbox is selected.

I am performing Pachymetry and I don't get any captures?

Make sure you have the correct (black-color) transducer plugged in. Having the AScan probe connected to the system in a pachymeter mode results in data not being captured.

I am performing Immersion AScans and I get a 13mm reading?

Make sure you have the correct transducer plugged in. Having the Pachymeter transducer connected can cause this error.

I am performing AScan readings and I don't get any captures?

Make sure you have the correct (white-color) transducer plugged in.
Make sure you have the correct eye type selected.

What do I do after I have added a new patient and hit save?

Select patient then select NewRec (New Record)

The Date and Time of data capture are off?

Go to the preferences page, select date & time and enter the correct date and time.

Where can I find the User Guide?

The PalmScan User Guide is available in the User Guide folder of the installation CD. You can also view it online by visiting our website at www.micromedinc.com and navigating to our support page.

I am stuck in the HotSync page on the Palm App and I don't know how to get back into the program?

Press the Home button to get back to the main page and then select the PalmScan Icon. The Home button is in the lower-right corner of the device next to the power button. It has a picture of a house on it.
OR
Select the 'Globe' button to go directly to the PalmScan Application.

What is the procedure to preserve my database?

Copy the .mdb file from the PalmScan installation directory to a backup device. The most common location of this file:

../Program Files/Micro Medical Devices/PalmScan/PalmScan.mdb

Re-install the software then paste it back into the same directory.

When launching the PC application, I get the following error: "Entry Point Not Found"?

This problem is encountered if the hotsync.exe is running during the installation and uninstallation of the PalmScan PC application.

You will first need to exit HotSync by clicking on the HotSync icon and selecting Exit.
Uninstall the PalmScan application.
Reinstall PalmScan desktop application.
At this point, you can launch the HotSync application or reset your computer.

How do I print with PalmScan?

There are 3 different ways that you can print from PalmScan.

Infrared print: Allows you to print directly to a supported IR-ready printer
Wireless print: Allows you to print to any office network printer or any printer that is attached to a networked PC through a WiFi (802.11b) wireless connection.
Desktop print: print effortlessly to existing office printers once you have transferred your data to a desktop computer.

Setting up PrintBoy on Palm Pilot?

Go to install. Click on PrintBoy setup and follow instructions.

Setting up PrintBoy on desktop?

Go into CD folder under \unsupported.

Extract PrintBoySetupXP.zip and then launch Setup. Follow installation prompts. You have to run the PrintBoy Proxyserver if you want to print to a non-network printer.

How do I load the PalmScan application into Handheld Device?

Call up the Palm Pilot Quick Install Application on your PC. Set the proper serial number used under "users". Add files for the specific setup required "A, P or A/P" with palm unit on cradle. Perform a hot sync operation.

Assigning serial names to palm device for the first time (Matching PalmScan unit with Palm Pilot)?

Insert palm unit in cradle. Plug in USB to computer. Make sure "HotSync Manager" program is running by clicking on it. Do a HotSync operation. When screen comes up, click new user. Type in number assigned to PalmScan unit going with that Palm Pilot. Click OK.

I am trying to install the PalmScan.Setup.msi and I get an error message indicating I need to update my MDAC?

Go to the installation CD under the unsupported directory and launch the MDAC_TYP.exe

I am trying to install the PalmScan.setup.msi and I get an error message indicating I need to update my DOT_NET to 1.1?

Go to the installation CD under the unsupported directory and launch the DOT_NET.exe

How do I install the Desktop software?

The complete PalmScan installation instructions can be found in the PalmScan user guide. The following is a brief description of the major steps and the order of installations.

Install the Palm desktop software on a PC
Connect the cradle to the PC's USB port
Place the PDA on the Cradle and make sure you have a good connection
Perform a HotSync
Exit HotSync by right clicking on the HotSync manager icon and selecting exit option
Run the PalmScan.Setup.msi file by placing the PalmScan installation disk in your drive.
Follow the instructions to complete the installation.
Next Restart the PC
Perform HotSync
You should be able to confirm correct installation by adding group, user, and patient info on your PC and seeing the data transfer to the handheld following a sync.

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